Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if the product is still new and not open.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to send us the order number.

To start a return, you should alway contact us before at info@philandjack.com. If your return is accepted (in new condition), we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the product is defective, we will pay for the return shipping cost and replace the faulty product.

Customer should arrange the shipping by himself or a prepaid shipping label can be send at a cost of 25 usd and will not be refunded, it will be removed from the refund. 

 you’ll be automatically refunded on your original payment method with 14 days (usually before), Please remember it can take some time for your bank or credit card company to process and post the refund too. 

You can always contact us for any return question at info@philandjack.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, used products and gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If the product is still new so we will approved the return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too but the refund will be on your account within 14 days.